In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
1. The items with the original receipt are returned within 14 days of purchase (at your expense).
Items must be in original condition as purchased, with all labels/tickets attached and reason for return.
PURCHASES MADE ONLINE
You can return or exchange an item purchased online:
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dirty Soap NZ
REFUNDS - ADDITIONAL INFORMATION
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).